Remote Support: Links & Apps
Here are the websites, apps and documents that you will need to use as a Remote Support Professional (RSP) for Team RMS.
Websites that you will use:
eWebSchedule (EWEB)
Enter your hours worked – clock in/out.
Smart Living
Monitor your remote support devices.
Brittco
Document the delivery of services.
Desktop, iPad (tablet) apps and spreadsheets that you will use:
GrandCare: On-Call Client
Desktop app used to make/receive video calls with our individuals.
Home
Only used as a backup camera system for when there are alerts.
Nest
Allows you to monitor the smoke & carbon monoxide alarms in the homes.
AngelSense
This is a device that the individual wears. Used for fall or no movement detection.
Operations
Plans
Spreadsheet with important site information.
Hours
Matrix
Spreadsheet displays hours of support coverage.
Online forms that you will fill out and submit:
Start of Shift
Checklist
Fill out and submit this form at the start of your shift.
Tech Support
Ticket
Fill out and submit this form to report any technical issues.
Support Tracking
Sheet
Fill out every time you communicate with an individual.
End of Shift
Checklist
Fill out and submit this form at the end of your shift.